Troubleshooting Smart DNS setup

It’s frustrating when something doesn’t work the way it should. The good news is that once Smart DNS is working, you shouldn’t need to change it again.

A few things can prevent DNS from working properly. Try the steps below one by one until you see the green checkmark.

1. Ensure you’ve updated DNS for the device you plan to stream on and for the actively used network (Wi-Fi / Ethernet).
2. Make sure there are no other DNS servers in the list besides ours: 146.59.198.179 and/or 51.222.14.92. Double-check that there are no typos in the IP address.
3. Disable IPv6 in your network (Wi-Fi) settings (or set to Link-Local Only).
4. Turn off all VPNs and Private Relay (macOS, iOS only).
5. Try turning Wi-Fi off and back on, or plug/unplug Ethernet.
6. Many browsers have their own DNS protection. It may be turned on by default and takes priority over other DNS settings when you’re using that browser.
   1. In Chrome you can enter chrome://settings/security, scroll down to and disable Use secure DNS. Alternatively, you can instead enable it, select Add custom DNS provider and enter https://dns.livingabroad.tv/ to setup DNS for Chrome specifically.
   2. In Firefox you can enter about:preferences#privacy, scroll to the bottom where you'll see Enable DNS over HTTPS using: and select either Off to disable it or Increased protection -> Custom -> enter https://dns.livingabroad.tv/ to setup DNS for Firefox specifically.
   3. In Edge you can enter edge://settings/privacy/security, scroll down until you find Use secure DNS option and select either Off to disable it or Choose a service provider and enter https://dns.livingabroad.tv/ to setup DNS for Edge specifically.
7. DNS changes may not apply immediately and can take a while to take effect. You can force the update by flushing DNS cache.
8. If issues persist, revert to automatic DNS and re-apply the Smart DNS addresses.